Refund policy
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
The cargo fees, which are the product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the qualities specified in the order and with documents such as the warranty certificate and user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If it is determined that the credit card used by the Buyer to make the payment was used unfairly by unauthorized persons after the product is delivered and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping cost being borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; if the payment was made in cash, this fee will be paid to the buyer in cash within 14 days of the cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days of the cancellation, but the bank is likely to transfer the amount to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods/services subject to the contract before receiving them; they will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
BUYER; within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/institution at the address he/she indicated, he/she may use the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER through the contact information below.
CONTACT INFORMATION TO BE NOTIFIED ABOUT THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE:
ADDRESS:
EMAIL:
TEL:
FAX:
PERIOD OF THE RIGHT OF WITHDRAWAL:
If the Buyer has purchased a service, this 14-day period begins as of the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the end of the right of withdrawal period.
The expenses arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, it is required to notify the SELLER in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form, the box, packaging and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the notice of withdrawal and to receive the return of the goods within a period of 20 days.
If the value of the goods decreases due to a reason caused by the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to the fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or product during the right of withdrawal period.
Due to the use of the right of withdrawal, SA